Client Policies - Other Codes & Policies

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Clear policies, including our anti-fraud policy and client code of conduct, protect everyone’s time and allow us to deliver the best possible organizing experience while ensuring a fair refund policy.

Effective Date: April 24, 2026

Weaving It Together Group Consulting LLC (dba WIT Group) expects all clients to engage with us respectfully and professionally during organizing sessions, consultations, virtual/in-person meetings, and all communications (regardless of method). This commitment is part of our client code of conduct, which ensures a collaborative and productive environment.

Client Responsibilities

· Treat our organizers with courtesy, respect, and professionalism.

· Be punctual and provide maximum advance notice for rescheduling or cancellations.

· Come prepared with specific goals, questions, and any requested space prep.

· Communicate openly and honestly about your needs, challenges, and decisions.

· Make all final decisions on items (keep, donate, discard).

· Respect confidentiality of all discussions and observations.

· Provide constructive feedback when requested.

Prohibited Conduct

· Harassment, discrimination, or disrespectful behavior toward organizers or staff (including based on protected characteristics).

· Unsafe conditions, threats, or failure to disclose hazards.

· Recording sessions without explicit written permission.

Consequences

Violations of our client code of conduct may result in immediate termination of the session/package, forfeiture of fees, and prohibition from future services. Serious issues will be reported as appropriate, in line with our anti-fraud policy.

This Code supplements our Terms & Conditions and Privacy Policy, including our refund policy.

Questions? Contact us via the website form.

Effective Date: April 24, 2026

At WIT Group, we provide personalized, professional organizing services (in-home, virtual, or hybrid sessions, packages, consultations, and related products/supplies). Because our services involve dedicated time, scheduling, and client-specific preparation, we maintain the following clear, fair, and strictly enforced policy. 

This policy forms part of our Service Agreement and is incorporated by reference. By booking, paying for, or receiving any services or products from us, you agree to these terms.

1. Deposits and Payments

• A non-refundable deposit of 50% of the total estimated cost is required to reserve your appointment or package.
• The deposit is applied toward your total balance.
• Full payment is due upon completion of contractual services.
• All payments (including deposits) are non-refundable except as explicitly provided in this policy.
• We accept major credit cards or cash (see our Cash Transaction & Anti-Fraud Policy below). Declined payments incur a $50 fee plus any bank charges.

2. Cancellation Policy

Cancellations must be submitted in writing (email or approved text message) to (855) 975-6273. Verbal cancellations are not accepted.

Notice Period                                                                         Consequence

More than 48 hours before scheduled start               Full refund of  deposit (minus any non-refundable 

                                                                                                       booking or admin fees, if applicable)

48 hours or less   before scheduled start                    Deposit is forfeited OR a cancellation fee equal to 50% of 

                                                                                                       the booked session cost is charged, whichever is greater.

No-show (you do not appear or are                              Full session or package fee is charged.

unreachable at start time)                                                 See bullets below for more details.

• For multi-session packages: Unused sessions may be credited toward future services at our sole discretion, but are not eligible for cash refunds.
• Rescheduling follows the same notice rules as cancellation. Late reschedules may incur the same fees as cancellations. 
• We reserve the right to cancel or reschedule due to illness, unsafe conditions, or other circumstances beyond our control. In such cases, you will receive a full refund or credit with no penalty.

3. Refund Policy for Services

• Once any organizing session, consultation, or service has begun (including      virtual sessions), no refunds will be issued for time already spent or services provided.
• Our services are highly personalized and depend on your active participation. We do not offer refunds, chargebacks, or credits based on subjective dissatisfaction with results.
• Credits for unused time may be issued on a case-by-case basis for documented medical emergencies, family emergencies, or other extraordinary circumstances, at our sole discretion. Credits expire 6 months from issuance and are non-transferable.
• Gift certificates, vouchers, and prepaid packages are non-refundable and non-transferable. We do not necessarily offer gift certificates, vouchers, or prepaid packages. The above clause is included only in case we do in the future.

4. Products and Supplies (if applicable)

• Physical products or supplies purchased through us (e.g., bins, labels, or custom items) may be returned within 30 days of purchase for a full refund only if they are unused, unopened, in original packaging, and accompanied by the original receipt.
• Customized, personalized, or opened items, as well as associated fees (e.g., shipping/handling, etc.), are non-refundable.
• Product returns do not affect service fees already earned.

5. Exceptions and Force Majeure

We may, at our sole discretion, make exceptions for:

• Documented medical or family emergencies (with verification).
• Severe weather or other events that make the job site unsafe or inaccessible.

We are not responsible for delays or cancellations caused by events beyond our reasonable control (force majeure), including but not limited to illness, natural disasters, or pandemics. In such cases, we will offer rescheduling or a credit.

6. Dispute Resolution and Chargebacks

• Any dispute must first be addressed directly with us in writing within 30 days of the issue arising. We will work in good faith to resolve it.
• Chargebacks or disputes with your bank/credit card company are not an acceptable substitute for direct communication. If a chargeback is filed without first contacting us, we reserve the right to:
  • Report it as potentially fraudulent.
  • Pursue collection of the full amount plus legal and collection fees.
  • Refuse future services.
• This policy and any disputes are governed exclusively by the laws of the State of Wisconsin, without regard to conflict-of-law principles. Venue for any legal action shall be in the appropriate court in Rock County.
• You agree to pay all costs we incur (including reasonable attorney’s fees) in enforcing this policy or collecting unpaid amounts.

7. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your booking governs. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Information

For questions, cancellations, or refund/credit requests: 

Contact us via the website form. 

This Policy supplements our Terms & Conditions and Privacy Policy. 

Effective Date: April 24, 2026

For the security of Weaving It Together Group Consulting LLC, all cash payments for deposits or service balances are subject to bank authentication in accordance with our anti-fraud policy.

Verification Period: To prevent fraudulent currency exchange, no refunds will be issued for cash payments until the original currency has been successfully deposited and cleared by our financial institution (typically 7–10 business days). This is part of our refund policy to ensure the integrity of our services.

Non-Cash Refund Method: For security purposes, Weaving It Together Group Consulting LLC does not carry cash. Any eligible refund for a cash transaction will be issued exclusively via Company Check or Electronic Bank Transfer or an approved online cash transfer application (e.g., Zelle, etc.) to the client on record, as outlined in our client code of conduct.

Counterfeit Currency: In accordance with Wisconsin law, any currency identified as counterfeit will not be returned and will be surrendered to law enforcement. Any service credits applied or sessions booked using counterfeit currency will be voided immediately, and any completed work will remain billable under a legitimate payment method.

This Policy supplements our Terms & Conditions and Privacy Policy.